Customer Contact Centre
Webloyalty launches Customer Contact Centre in Sevenoaks
LONDON, 13 February 2008 - Webloyalty, a leading provider of online marketing services, today announced the launch of its first Customer Contact Centre to cover European-wide customer enquiries. The centre, which is based over two floors of the Tubbs Hill office complex, has created 15 jobs in the Sevenoaks area.
The announcement follows the appointment of Kevin Stillwell as head of customer services in November last year. It marks an increased focus on customer service to support the growth of members and new clients signing up to Webloyalty's Shopper Discounts & Rewards programme.
"We've spent the last few weeks training staff intensively to meet Webloyalty's high standards of customer service, says Kevin Stillwell. "We have empowered agents with the tools and resources to resolve customer queries promptly - such autonomy is important for customers and agents alike."
The Sevenoaks-based team consists of native English and French speaking customer service agents. When it launches in March, Webloyalty's French business will be supported from the Sevenoaks base. Customer calls for Webloyalty in the UK had previously been handled from the US, where it has over 2 million subscriptions.
The Customer Contact Centre team will be working from newly refurbished offices with facilities that include a breakfast bar, free drinks, fresh fruit and biscuits available all day. The team works in a flexible shift pattern during the week and every other Saturday, for which a day off in lieu is received.
Webloyalty aims to be hiring new staff again in March and April through Jobfinders in Bromley. Anyone looking to join the Webloyalty call centre team should contact Jobfinders directly.
Webloyalty brings a new revenue model to the online high street, enabling online retailers and travel companies to monetise their websites. It provides e-commerce benefits to clients by providing the potential to increase their e-business revenue. Webloyalty pays its clients for each member who joins the Shopper Discounts & Rewards programme through the client's site. Clients can also benefit from increased site visits as members return to the retailers' sites to use their money-off voucher.
A research report compiled by Verdict Research, the leading authority on the UK and European retail markets, states that in 2007 UK e-tail sites have the potential to generate an additional £130 million per year, growing to an estimated £818 million by 2011 through the introduction of a post-transactional revenue model such as the one offered by Webloyalty.
Notes to Editors
Webloyalty is a leading provider of online marketing services. In the US, Webloyalty.com has more than two million subscriptions to its reward, discount and protection programmes, including Shopper Discounts & Rewards and Reservation Rewards, an entertainment and travel programme with discounts off top attractions and dining. Webloyalty's US clients - with over 150 client sites including e-commerce and e-travel businesses - benefit from increased revenue and repeat purchases.
Founded in 1999, Webloyalty was named the 12th fastest-growing technology company in North America in 2006 by the Deloitte and Touche "Technology Fast 500" award programme. Webloyalty.com was also named in the AlwaysOn Media list of the Top 100 Private Companies in 2007.
Press Contacts
Ruth Reynolds or James Curtis:
CitySavvy, Financial and Corporate Communications
ruth@citysavvy.com / james@citysavvy.com
